Terms of service

Draft — to be reviewed by a lawyer before launch. Effective 1 December 2026.

1. Who we are. Postastory is provided by Example Company Ltd, a private limited company registered under HRB 000000, 1 Sample Street, 10115 Berlin, Germany (“we”). These terms apply to your use of postastory.com and app.postastory.com.
2. Your account. You must be a business or acting for one, and at least 18. Keep your password safe; you’re responsible for what happens in your account, including what your team members do.
3. Trial and plans. The trial lasts 14 days and needs no card. Paid plans renew monthly or yearly until cancelled. Prices are shown on the pricing page excluding VAT. We may change prices with 30 days’ notice; the change applies from your next renewal.
4. Credits. Monthly credits expire at the end of each billing period. Top-up credits don’t expire while your account exists. Credits have no cash value and aren’t refundable, except where the law requires.
5. Cancellation and refunds. Cancel any time from the billing page; your plan stays active until the end of the paid period. We don’t refund partial billing periods.
6. Your content. You own the content you add and the content generated for you. You give us permission to process it only to provide the service (writing, storing and publishing it).
7. AI-generated content. Content is written by AI from your instructions and may contain mistakes. You’re responsible for reviewing it — especially when you switch on publishing without approval — and for what is published on your channels.
8. Connected accounts. When you connect LinkedIn, Facebook, Instagram or WordPress, you allow us to publish to them on your behalf. Their own terms apply. You can disconnect at any time.
9. Acceptable use. No illegal content, spam, harassment, misleading claims, content that infringes others’ rights, or attempts to break or overload the service. We may pause publishing or suspend accounts that break these rules.
10. Availability. We work to keep the service running but can’t promise it’s never interrupted. Networks can reject or delay posts for their own reasons.
11. Liability. Nothing in these terms limits liability that can’t be limited by law. Otherwise, our total liability in any 12 months is limited to the amount you paid us in that period, and we aren’t liable for indirect losses such as lost profits or lost data.
12. Ending the service. You can delete your account at any time by emailing us at hello@postastory.com. When an account ends or a trial expires, we keep your data for 60 days so you can come back, then delete it.
13. Changes to these terms. We’ll tell you by email at least 30 days before important changes.
14. Law and disputes. These terms are governed by the laws of Germany; the courts of Berlin have jurisdiction.
15. Contact. hello@postastory.com